Privacy Policy

This privacy policy informs you about the nature, scope, and purpose of the collection and use of personal data on our website by MAYUNO International LLC (hereinafter referred to as “we” or “us”) and explains your rights.

1 Responsible Person for Data Processing

The person responsible for data processing on this website and the contact person for data protection concerns is:

Michael Reimer, Management

2 General

In our role as an e-commerce provider in the field of skin care, we publish details of our corporate activities and product offerings on our website, as well as opportunities for interaction and feedback. We place great importance on complying with data protection legislation, strictly handling personal data that is either collected during registration or generated over the course of using our services, in accordance with the Swiss Data Protection Act (DSG) and the European General Data Protection Regulation (EU-GDPR). Your data is used by us solely for the purpose of contract processing unless you expressly give us your consent for further purposes or the law envisages such use, as precisely explained in our privacy policies. Our staff is instructed to handle your data with the utmost confidentiality.

To guarantee the protection of digitally processed personal information, we employ not only suitable technical but also organisational protection measures. Moreover, we ensure that awareness and knowledge about the safe handling of personal data are always up to date through regular training of our personnel in the areas of data protection and information security.

3 Purposes of Processing Personal Data

We collect a variety of data from you, including basic information such as possibly your company's name, your own name, your address, email address, and similar, details about the products you have purchased, your payment information, online preferences, as well as any feedback. The purpose of this data collection includes:

  • Communicating with you,
  • Processing your orders,
  • Operating and maintaining our website,
  • Billing and conducting market research and marketing activities, for example, to analyse our customer base or to reach you through various channels, including post, email, or other text messages.

Additionally, we may supplement your basic data with information about your interests in our database. You are entitled to withdraw your consent to the processing of your voluntarily provided personal data at any time (refer to section 10, your rights).

To prevent financial losses, we reserve the right to collect information about your creditworthiness.

We also collect data about the use of our website, including the browser you use and its version, the time of your visit, your operating system, the source website through which you came to us, and your interaction with the content of our website. This information, including the IP address of your device, is stored by us to correctly display our website, optimise it, protect it from attacks, and personalise it for you. We do not directly infer individual persons from these usage data and exclusively evaluate the information anonymously, except in cases where it is necessary for investigating legal violations.

You can object to the collection of non-essential information by adjusting the cookie settings on our website. This option is offered to you on your first visit to our website, and you can adjust your preferences at any time via the link in the footer of our website.

3.1 E-mail or contact form

If you contact us via e-mail or contact form, the information you provide will be stored. We collect the following information: First and last name, company if applicable, e-mail address, address, telephone number; We use the data to contact you in your business interest.

4 Cookies

We use cookies on our website. These small data blocks, which our web server sends to your browser and which are stored on your computer for later access, help record your preferences online, thereby improving your browsing experience. There are two types of cookies: session cookies and persistent cookies.

Session cookies are used to associate specific information stored on the server uniquely with your browser during your visit to our site. They disappear automatically when you close the browser.

Persistent cookies play a role in storing your preferences, such as language settings, across various visits to our website, even after you have closed the browser. They may also enable automatic login and are deleted according to your browser settings after a predetermined period (usually about one month after your last visit). By using our website, you consent to the use of persistent cookies.

You are free to remove both session cookies and persistent cookies at any time through your browser settings and to prevent the setting of new cookies. However, this may lead to restrictions in the use of our website.

During your first visit to our website, you will be asked to give your consent to the use of cookies, apart from those that are essential for the operation of the site.

5 Processing by Third Parties

By using our website, you allow us to have your personal data processed by external service providers for the mentioned purposes. These include not only marketing and market research agencies but also companies that support us in the technical maintenance of our IT structures (outsourcing partners), analytics tool providers (see section 7), financial service providers, collection agencies, legal advisors, and governmental bodies.

We select these external partners with particular care and ensure that they comply with strict security measures to guarantee the security and protection of your data. Your data may be processed both within and outside Europe. For such cases, we have made contractual arrangements that ensure these external service providers process the data according to legal requirements and exclusively for our benefit. These contracts meet the standards set by the European Commission and are also recognised in Switzerland. You may request access to these agreements.

Service providers commissioned by us to process personal data include, among others:

  • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland;
  • Microsoft Corporation, One Microsoft Waym Redmond, WA 98052-6399, USA;
  • bexio AG, Alte Jonastrasse 24, 8640 Rapperswil, Switzerland;

6 Links

You will find links to third-party sites on our website. We are not responsible for the content and privacy practices of external websites that can be reached via the links. Please inform yourself about the privacy policy directly on the respective websites.

7 Analytics Services

To analyse the use of our website and occasionally integrate content from third-party providers, we rely on external services. This analysis is carried out by special tools that immediately anonymise the collected usage data.

The anonymised data are transmitted to servers of our external service providers, including in the USA, for analysis. An example of a tool we use is Google Analytics, which analyses the use of our website through cookies – small files stored on your browser. The information collected by the cookies about your website usage is typically transmitted to and stored on a Google server in the USA. We have configured Google Analytics on our site so that your IP address is shortened before transmission within the States of the European Union or other contracting states of the European Economic Area, to protect your identity through so-called IP masking. The IP address transmitted by your browser through Google Analytics is not merged with other Google data. Details on the terms of use and privacy policies can be directly reviewed at Google. We also use Microsoft Clarity, which is based on the same principles. You can find more information on the terms of use and data protection of Microsoft Clarity at Microsoft.

8 Third-Party Elements on Our Website

Our website integrates content from external providers, such as videos from platforms like YouTube or posts from social media sites like Instagram. This integration allows you to access the content of these providers directly on our site.

As soon as you encounter such integrated content during your visit to our website, your browser automatically establishes a connection to the servers of the respective provider. This may lead to the transmission of personal data, especially your IP address, to the respective provider. If you are simultaneously logged in to these platforms (e.g., through a Google account) or if these providers have stored cookies on your device, they could track that you are visiting our site. By using the integrated content, you consent to us transmitting such information to the respective provider where you are registered.

For detailed information on the purpose and scope of data collection and processing by these third-party providers, as well as your rights and options to protect your privacy, we refer to the privacy policies of the respective providers.

9 Legal Basis

Our processing of personal data is primarily based on Article 31 Paragraph 2 Letter a of the Swiss Data Protection Act (DSG), which regulates data processing in direct connection with concluding or processing a contract, analogous to Article 6 Paragraph 1 Letter b of the European General Data Protection Regulation (EU-GDPR). Furthermore, we rely on Article 31 Paragraph 1 DSG, which takes the consent of the affected person or a legal necessity for data processing as a basis, comparable to Article 6 Paragraph 1 Letter a of the EU-GDPR.

Should we wish to refuse contract conclusion with certain individuals in the future due to legitimate reasons such as abuse or payment defaults, we reserve the right to store personal data such as name, first name, address, and email address, as well as details about the respective incident out of our own interest, according to Article 31 Paragraph 1 DSG (corresponds to Article 6 Paragraph 1 Letter f of the EU-GDPR).

10 Your Rights

Upon your request, we will inform you whether and which data about you are stored and processed by us (right to confirmation and information). Upon your request, we can take the following actions:

  • We can completely or partially cease processing your personal data (right to withdraw your consent to the processing of non-essential personal data; right to be forgotten). Such a request for being forgotten is also passed on to third parties to whom we have already transmitted your data.
  • Correct inaccurate data about you (right to correction).
  • Under certain circumstances, we limit the processing of your data (right to restrict processing). In such cases, we only store or use your data to protect our legal claims or the rights of another natural or legal person.
  • We provide your data in a structured, commonly used, and machine-readable format (right to data portability).

If you, for example, no longer wish to receive email newsletters from us or intend to delete your account with us, please contact privacy@mayuno.ch to submit a corresponding request.

If we oppose your request, we will inform you of the reasons. There are situations in which we may lawfully refuse to delete your data, for example, if your data are still needed for the original purposes, the processing is based on a legal obligation, or our legitimate interest in processing outweighs.

Should we insist on processing your data due to an overriding interest, you have the right to object, especially if your particular situation leads to a different assessment of interests. Such a case could be given if you are a publicly known person or if there is a risk of harm from third parties due to the data processing.

If you are not satisfied with our decision, you have the right to lodge a complaint with a competent supervisory authority, whether in your country of residence or at the location of MAYUNO International LLC (right to complain).

11 Severability Clause

Should parts of this privacy policy be invalid, incomplete, or unenforceable, the remaining provisions remain effective.

12 Subject to Changes

Due to the development of our website and offers or adjustments to legal or regulatory requirements, it may be necessary to revise this privacy policy. The current version of the privacy policy can always be viewed on our website.

13 Applicable Law and Jurisdiction

This privacy policy and all contracts concluded based on or in connection with this privacy policy are subject to Swiss law unless the law of another state must be mandatorily applied. The jurisdiction is located at the seat of MAYUNO International LLC, unless legally another jurisdiction is prescribed.

© MAYUNO International LLC